By Alireza Faed
This thesis addresses the problem of shopper proceedings within the context of shopper courting administration (CRM). After a comprehensive survey of the present literature on CRM, the thesis describes the advance of a brand new clever CRM (I-CRM) framework, which integrates text analytics, variety mapping, SPSS, structural equation modeling, and linear and fuzzy methods. This new method, unlike past ones, is capable of handle customer proceedings with admire to various variables, therefore permitting organisations to discover their key clients and key proceedings, and to deal with and supply technique to the foremost proceedings of the main clients, as a result selling enterprise improvement. The thesis additionally describes the winning program of the strategy to a real-world case, represented by way of the immeasurable truck drivers court cases on the Fremantle port in Western Australia.
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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (Springer Theses) by Alireza Faed